Refund & Cancellation Policy

1. Scope

This policy applies to BILLI PRO subscription payments, cancellations and refund requests. It does not remove any mandatory consumer or other statutory rights that cannot lawfully be excluded.

2. Current plans

The current subscription options are ₹99 monthly and ₹999 yearly. A subscription request is considered active only after the applicable payment is verified and access is activated.

3. Cancellation

You may request cancellation through customer support or the relevant refund channel. Cancellation normally stops future use or renewal arrangements but does not automatically create a refund for a period already used.

4. Limited refund window

Where a refund is not otherwise required by law, a customer may request a refund within 7 days of the relevant subscription payment if the service has not been substantially used and the request is genuine. We may review account activity and payment records before approving a discretionary refund.

5. Service or billing errors

If you were charged more than the applicable amount, paid twice for the same subscription, or experienced a verified service-side billing error, contact us promptly. We will investigate and, where the error is confirmed, provide the appropriate correction or refund.

6. Non-refundable or excluded situations

Refunds may be declined for substantial service use, fraud, abuse, manipulated payment evidence, duplicate claims, chargeback misuse or circumstances where the requested refund is not supported by the transaction record, subject always to mandatory legal rights.

7. How to request a refund

Email refunds@billi.indiastudios.in with the registered account email, payment date, amount and transaction/reference information. Do not send passwords, OTPs, UPI PINs, card PINs, CVVs or banking passwords.

8. Review and refund timing

We may request reasonable evidence needed to verify payment and eligibility. If approved, the refund will normally be sent through the original payment method or another lawful method agreed for the transaction. Actual credit timing can depend on the payment provider or bank.

9. Fraud and duplicate claims

False, duplicated or manipulated refund claims may be rejected and may result in account restrictions where reasonably necessary to prevent fraud or abuse.